Vocabulary/Helpdesk Resources

[jeffz]

See my response in the other thread. The problem you raise can be helped by tools like glossaries, but it also requires a change in our community culture. We all need to be conscious of our audience and the degree to which technical terms are both necessary and a barrier. I’m in favor of a big tent - everyone is welcome to come under the Solid awning. The only way to get a big tent is to include more than the in-crowd and that requires attention to language and audience.